Terms of service

Terms and Conditions

Effective Date: 2025

Welcome to Better Family! These Terms and Conditions (“Terms,” “Agreement”) govern your access to and use of https://betterfamily.com and all associated services, purchases, features, and interactions (the “Website”), operated by Better Family (“we,” “us,” or “our”).

By accessing, browsing, or purchasing through our website or affiliated third-party platforms (including but not limited to Amazon), you agree to be bound by these Terms. If you do not agree with any part of this Agreement, please do not use our site or services.

1. Use of Our Website

You may use our Website for lawful purposes only. You agree not to:

Violate any local, national, or international law or regulation
Transmit any harmful, misleading, or unlawful content
Attempt to gain unauthorized access to the Website or systems
Use automated tools (bots, scrapers) to extract site content without permission

We reserve the right to suspend or terminate your access at any time for violating these terms.

2. Eligibility

To make purchases through our site or interact with our services, you must be:

At least 18 years old, or using the site under the supervision of a parent or legal guardian
Legally capable of entering into binding agreements
Providing accurate and complete personal information

3. Orders and Payment

Purchasing Options

You may purchase Better Family products:

Directly through our website (Shopify-hosted)
Through third-party platforms such as Amazon
Through any additional authorized resellers or partners we may engage in the future

Order Acceptance

We reserve the right to accept or reject any order for any reason. An order is not binding until it is accepted and confirmed by us, and we have received full payment.

Pricing

All prices are listed in U.S. Dollars unless otherwise stated and are subject to change without notice. Applicable taxes and shipping fees will be added at checkout.

Payment Processing

All payments on our site are processed securely through Shopify’s payment gateway or authorized third parties. We do not store your credit card information directly.

4. Shipping and Delivery

We aim to ship orders as quickly as possible. Delivery times are estimates and may vary based on location, weather, inventory, and other factors.

We are not responsible for:

Shipping delays caused by carriers
Incorrect addresses provided by customers
Lost, stolen, or damaged packages once shipped

If you experience a delivery issue, please contact Hello@BetterFamily.com for assistance.

5. Returns and Refunds

We want you to be fully satisfied with your purchase. For most products:

You may request a return or refund within 30 days of delivery
Items must be unopened, unused, and in original packaging
Digital products or downloads are non-refundable

Return shipping is the responsibility of the customer unless otherwise stated. Please see our Returns Policy for detailed instructions.

6. Intellectual Property

All content on this Website—including but not limited to logos, product names, graphics, text, videos, and design—is the property of Better Family or its licensors and protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, copy, distribute, modify, or use any content without our prior written permission.

7. Health Disclaimer

Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease. Information on our Website or marketing materials is not a substitute for professional medical advice. Always consult with a qualified healthcare provider before using any supplement, especially if you are pregnant, nursing, have a medical condition, or take prescription medications.

8. Third-Party Links

We may provide links to external websites or platforms (e.g., Amazon, health resources). We are not responsible for the content, policies, or practices of these third-party sites.

Use these links at your own risk and review the third party's terms and privacy policies before engaging.

9. Disclaimer of Warranties

Our Website and services are provided “as is” and “as available,” without warranties of any kind, express or implied.

We do not guarantee:

That our site will be error-free or uninterrupted
That product descriptions or content are 100% accurate or current
That any health-related claims will apply to individual users

To the fullest extent permitted by law, we disclaim all warranties including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

To the maximum extent permitted by law, Better Family shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

Use or inability to use our Website
Purchases made on our site or through third parties
Errors, interruptions, or delays in site functionality
Use or misuse of our products or content

If liability is found, it will be limited to the amount paid by you for the product or service in question.

11. Indemnification

You agree to defend, indemnify, and hold harmless Better Family, its affiliates, partners, officers, and employees from any claims, liabilities, damages, or costs arising from:

Your use of the Website
Your violation of these Terms
Your infringement of any third party’s rights

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Indiana, United States, without regard to conflict of law principles.

Any dispute or claim must be resolved in the courts located in Indiana unless otherwise required by law.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Updates will be posted on this page with an updated effective date. Continued use of the Website after any changes constitutes your acceptance of the new Terms.

14. Contact Us

If you have any questions about these Terms and Conditions, please reach out:

Better Family
📧 Email: Hello@BetterFamily.com
🌐 Website: https://betterfamily.com